I placed an order on Friday-late in the day. Miraculously it was delivered within hours of my order. Truely an amazing turn around time. It was lucky that you are so efficient because the patient transferred to another facility and would not have been there to get the delivery the next day as was expected. I am the Director of Customer Service at a fairly busy hospital. I am used to prompt customer service and I expect it. Your company greatly exceeded my expectations.
I am not sure who all was involved to make me such a satisfied customer, but PLEASE track them down and give them the kudos they deserve! I truly appreciated their efforts. Additionally, I would like to commend the gal who took my order and held my hand through the process. She deserves an award for patience because it was the end of my day and I had used up any and all decision making ability I had! She made the whole experience easy. It meant a lot to me personally to be able to be on the receiving end of it for a change!
I WILL tell everyone I know of this experience, and I will utilize ONLY your company in the future!
Lori W. RN
Just had to let you know how pleased I am with your service. I could not find a local florist that would deliver a "junk food" basket the same day it was ordered. Lucky for me I came across your site on a google seach. Your site allowed me to send my son a wonderful gift basket ON his birthday (not the day after) and at a much lower price than any other florist. Plus, the quality of the basket far surpassed my expectations. Thank you for helping me make my son's birthday a little brighter. You guys are the BEST!!!
Thank you so much for the great service!! I placed my order at 11 am and my mom received the flowers around 12:30-1pm. Thanks for helping make her day special!
I put in a order for flowers for my Mom this morning. She called me at noon to rave about the most beautiful flowers that she has ever seen from you guys. Thanks for your prompt service I will pass on to others how pleased I was with your service.
Glen Dale, Va.
To Customer Service: Stanley's USAsend.com,
I just wanted to let you know that I have been using FTD and 1-800 Flowers for years, but for this past order I needed same-day service and I didn't feel those two companies would do such a good job. (Its like if you have an important overnight package for work and you don't want to mess around with Express Mail--you go right to Federal Express.) So I searched Yahoo, found your ad offering same-day service--and reasonable prices-- and I placed an order. Not only did the flowers get there the same day though I ordered at 1:30 PM local time, the recipient, my mother whose doctor let her out of the hospital a day early, can't stop talking about how beautiful they are. It has been three days and she is still talking about them. Also, two of her visitors have commented as well. I am very pleased and needless to say I have your site book marked and will be using your company for all future flower deliveries. Thank you for making my mother happy! (and for making me look good with your same-day delivery!!)
To Stanley's USAsend.com
I just wanted to say how very pleased I am with the flowers I ordered for Jean K. in Goochland, VA. She sent me a picture when they arrived today - she was thrilled to receive them, because they are beautiful. I am glad I picked this site, and have put it in my favorites for future reference. Thanks again!!
I just wanted some one some where within your organization or the flower shop in Ohio to know how very much the recipient and family appreciated the beauty and promptness of this delivery. We have ordered various sympathy flowers in the past but this was by far was prepared and received the best. Ordering over the internet is scarey enough but its reassuring to know you do get what you pay for. Thanks again,
i just had to tell u thank you the person i sent the plant to said it was just beautiful thanks again for sending a beautiful plant. i will definatly use u again
Thanks so much for the wonderful arrangement and fast service.
We'll definitely use your services again.
Thank you so much! Everything arrived as planned for my dear lady's 100th birthday. You made her day! If ever I want to order something special again you will be the one. Everthing is beautiful! Thank you so much!
You guys rock! My mom called me in tears to tell me how happy and surprised she was when one of your florist knocked at her door with red roses and balloons. She had a great Birthday. Thanks for changing the address on time. Cheap prices for 5 Star service. Happy in Florida.
Thank you, Jasmine
I've recently ordered flowers from you over the Internet for my husband's Grandpa's funeral. They were beautiful. Thank you for handling my order with such care and the quality was great. My experience with ordering flowers online has been disappointing but you did a great job! I will continue to use you in the future.
Excellent service. I frequently order fruit or flowers for my friends in USA and this is the first time I have used your services. I have to say here and now yours has been the quickest and best service I have ever received, and I am reliably informed that the gift of a fruit basket was excellent. Thank you and I shall certainly be ordering from you again.
Thank you! Our order arrived this morning at 7:30 am and was for my toddler's 96 year old great-grandpa. He was so happy and surprised. This may be his last birthday, so we wanted to give him a little surprise. Thank you for such great service. We will definitely use you again.
Christi K. (California)
I live in Pennsylvania and phoned you last week to order flowers for my beloved mother's funeral. I do not know the girls name that I spoke to, but she was extremely helpful. I ordered a standing wreath in spring colors and a standing heart in pink carnations (my mom's favorite). Never did I imagine how beautiful these two arrangements would be. Everyone commented on how lovely they were. Thank you for the beautiful job you did during a most difficult time.
Diane L. (Pennsylvania)
I would like to thank you for the beautiful arrangement that you have made for us. In all the years that I have been your customer, I have never been disappointed in your work, or service. I always receive good service from your very pleasant staff. I am writing this because too many people will call to complain but few will call to thank you for your wonderful work.
Gabriella Z. ( New Jersey )
The flowers I ordered were delivered on time & looked exactly like the website photo. Whichever florist filled this order did and awesome job.
D. T. ( Parker, Colorado)
Yesterday I placed an order to be delivered to my mother for her birthday. Today I called to confirm that she did receive the flowers, and in fact she did. I am contacting you to let you know that the flowers my mother received must have been exceptionally beautiful. When I spoke with her she went on & on about how great the flowers were & that I must have spent too much money on them. It was obvious from her reaction that you must have done an extremely good job. Thanks to you for a job well done!! You made me look good to a very special person!
J. C. (Covington, Kentucky)
I ordered flowers on 10/31 for a good friend. I just wanted to Thank You so much for your services. She was ecstatic and she said that it was the best arrangement she had ever seen. Thanks for making her birthday special!
B. C. (Riverside, Calif.)
The Flowers you sent for our church services were simply beautiful! The choice of flowers, lovely variation in shades of pink. The arrangement could not be improved upon.
Thank you very much and I will be using you again in the future.
S. N. (Basking Ridge, New Jersey )
I live in Oxford, England and have just used your service for the first time. I send a fruit basket to in laws in New Jersey and they received it the same day! They also reported that the quality of the fruit was wonderful and the basket was packed full of goodies and treats. I think this is really good value for the money (especially compared to British prices). I will definitely be using your service again!!!
Thank you for the great service.
K. S. ( Oxford, England )
Just a note to thank you for the quick delivery of the flowers I ordered!
My friend thought they were beautiful. Thank you for your service and quality.
D.L (Winston-Salem, N C )
Stanley's USAsend.com, I received your pone message concerning the delivery of my order on Sunday.. Thank you for the extra service!
I've added 800usasend to my address book and bookmarks for future orders.
M. W. ( Cullman, Ala.)
My daughter received the flowers and is totally delighted! She says they are gorgeous. Thank you so much for doing such a great job on them. You really made her day (and mine). Please pass this message on to the appropriate people.
S. K. ( Fort Collins, Co.)
You're absolutely terrific!!! Thanks so much. I'll be sure to use you for future floral order out of my area. Our daughter got her flowers today and said they were beautiful!! She was really in need of a “pick me up” and your site helped a lot.
Thank you for caring.
J. W. ( Livermore, Ca.)
I want to thank you for the beautiful flowers my mother received for Mother's Day. She was very happy. I also want to thank you for the gorgeous centerpieces and corsage for my daughters baby shower.
Everything was perfect.
M. H. ( Piscataway, NJ)
We wanted you to know how beautiful the casket arrangement was for our mother's funeral. The flowers we selected with your assistance, were wonderfully fresh and delicate looking. The roses opened the second day is if heralding the fact that her body was to be laid to rest. Please accept our sincere Thanks for doing your job so professionally and beautifully.
C. M. ( Middlesex, NJ)
I had to write to tell you how wonderful your staff is! My order was a difficult and confusing one and I found myself calling more than once to change hospital delivery locations. Every time I called, your staff was kind, friendly and extremely helpful. During this very sad and confusing time for me. It was wonderful to know that there are people willing to go the extra mile and to be patient enough to figure out where that extra mile might be! Please extend my warmest thanks to your staff for their kindness and patience. I have been very impressed not only with your service, but also with your product. Not only will I buy again, but I will highly recommend your company and products to everyone I know !
With great appreciation,
E. C. ( Pittsburgh, Pa.)
I want to thank you so much for taking care of my request. It was so important to me to make sure that my daughter received in Chicago, her beautiful, fresh, long stem yellow roses on time for her Birthday, on April's Fools Day. I appreciate your care, consideration and professionalism. I assure you, I will use your services again.
Niky B. (Davenport, Iowa)
I want to thank you for your reliable service. Thank you, too, for the member card and discount offer. It arrived today, only hours before we found out that a family friend who is battling cancer had to put down her beloved dog today. We immediately logged on and ordered a plant to be sent to her tomorrow. While a plant can never replace a loved one, the comfort that the gesture brings always means a lot. Thank you for making the gesture so convenient. We will be using in the future and recommending you to friends!
I just had to Thank you somehow, for the quick delivery, and GREAT service. I will never use another company to send flowers again!! I have been struggling with another company for 3 days now, and It took you one hour to do what I've been trying to get them to do for 3 whole days!! I can't say thanks enough!! Thank you Thank you Thank you!!
To Stanley's USAsend.com
Please accept my sincere appreciation for the outstanding service I received today (Monday, May 13 ) I turned to "usaSend.com" after a recent, totally unsatisfactory experience with one of your online competitors. I was determined to surprise someone very dear to me in another state with a unique floral arrangement, but it had to be something in her favorite color, purple. Your testimonials convinced me to try your service. I'm so very glad I did! My best friend (who also happens to be my sister) just called me, gushing with excitiment and pleasure about the beautiful, floral arrangement delivered to her--only hours after I placed the order. Special thanks must go to "Gabby," the young woman who carefully and patiently assisted me in placing my order. (I used your website to select the floral arrangement I wanted, then called by phone to actually place the order.) Be assured that you've earned a customer for life in me. Also, I shall recommend your service in the highest possible terms to everyone I know. Again, many thanks!
To Stanley's USAsend.com
I want to thank usaSend.com and the particular florist who prepared and delivered my flower order for a great, great job—the arrangement was beautifully prepared and the delivery instructions were followed to a T, all of which created a wonderful birthday surprise for the recipient.
AP , Clayton Ca.
Never having used your organization, I was hoping for the best. Well, my granddaughter received her birthday flower cake and I can only tell you she was thrilled. Not only was the gift in perfect condition the flower shop in Wake Forest called to make sure. This was so appreciated by my Nan. Thank you, I will certainly add you to my CAN USE AGAIN.